Complaint
1. Q: Can I get samples before my formal order?
A: Yes, special sample services are available. And the sample cost can be relived once the formal order comes.
2. Q: How do you control the quality?
A: 1. Provide sample test report confirmation; 2. Seal sample confirmation. 3. Shoot production videos during the production process; 4. Send out test reports and test videos when the products are off-line; 5. Use foam cartons and woven bags for packaging, and the perfect packaging method ensures that the products are not damaged during transportation.
3. Q: Can I get a customize service?
A: Yes, ODM OEM services are available. (Appearance color, decal, power, etc. can be customized if the quantity can be above 50sets)
4. Q: What is the warranty time of your products?
A:The motor and controller are guaranteed for 18 months.
5. Q: How about payment terms and price terms?
A: Payment Terms: EXW,FOB,CNF/CFR,CIF,L/C, etc. Price Terms: Sample list 100%;Regular order 100% TT or 100% L/C or 30%TT,70%L/C.The specific payment method can be negotiated.
6. Q: What's the approximate lead time?
A: After the advanced payment confirmed, normally 5 days for stock products,15 days for conventional models , and 30 days for special models.
