Complaint
Panel Material | Tempered Glass |
Certification | DIN EN 12150; AS/NZS 2208:1996; ANSI Z97.1-2004; BS6206 |
Glass Surface Finishing | Frosted; Strip frosted; Silk-screen glass; Pattern glass |
Glass Color | Clear; Blue; Grey |
Glass Feature | Normal; Easy clean glass; Anti-blast wired glass |
Hardware Surface Finishing | Polished Chrome, Brushed Nickel |
Delivery time | 15-25 days after deposit; or upon receipt of relevant L/C |
Payment Terms | T/T( 30% deposit, 70% balance against B/L copy); or by L/C |
Packing Details | Standard export cartons with PE foam & polyfoam. Wooden crate |
Quantity in container | 215 sets/20" |
443 sets/40" | |
497 sets/40HQ" |
Q1: | What is your main product? |
A: | We supply all kind of aluminum and glass products (including profile, hardware, accessories, glass) as well as the finished products ready for installation. |
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Q2: | How can I know your price? |
A: | The price is based on buyer's specific requirement, so please provide below information to help us to quote accurate price for you. 1) Shop drawing / window schedule to show the window dimensions, quantity and type; 2) Frame color; 3) Type of glass and thickness (single or double or laminated or others) and color (clear, tinted, reflective, Low-E or others, with Argon or without). |
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Q3: | What is the standard size of your windows and doors? |
A: | Our product is CUSTOMER MADE. We always manufacture according to buyer's dimensions. |
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Q4: | What is your delivery time? |
A: | 15 working days for the series we stocked, 40 working days for special color. |
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Q5: | What is your standard color for aluminum frames? |
A: | Powder coating white, grey. |
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Q6: | What is your payment terms? |
A: | Normally, 50% of total amount by T/T as deposit and balance before delivery. Irrevocable L/C at sight is also acceptable. |
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Q7: | Will we need to install the glass (on site glazed) or do your windows come with the glass installed? |
A: | We will install glass at factory based on windows/doors dimension to make sure they can be safe during transportation and if easy for our buyer to install the whole windows/doors. On site glazed are recommended for big sized products. |
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Q8: | What is your warranty ? What do we do in case of problems? |
A: | 5 years quality warranty is provided, including frame unfading nor peel-off, hardware and accessories working properly under correct operation. 10 years warranty for German hardware. In case of our quality problem, we will provide replacement by international courier. Immediate delivery of replacement parts with available in stock, and if not stocking, the time should be depending on material ordering time which is normally 10-15 days. |
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Q9: | What kind of service will you provide? |
A: | We are able to provide the engineering as well as supervising service to guide installation our windows and doors. |
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Q10: | Are your products Certificated? |
A: | Yes, we will make our product tested and certificated if you required |
