Description
Q: How many years have your company been in heat pump industry?
A: We are the NO.1 heat pump exporter in China.
We NEW ENERGY has full experience in the field of heat pumps for more than 17 years. NEW ENERGY has kept growing rapidly during these years since it was established. In 2019, our turn over reached an amount of 101 million US dollars and in the same year NEW ENERGY was loaded on the China's New OTC market.
Q: Do you accept OEM & ODM?
A: Yes. We can produce NEW ENERGY standard products under clients' brand, modify the products to satisfy client's personalized requirements and work together with clients to design and produce a totally new products.
Q: How about the channel management?
A: First, in order to lead global positive market competition, NEW ENERGY will not sell the same product to two clients in one region. Second, we are willing to give the A-level agent rights, or even exclusive agent rights to clients with strong sales and service capability for certain market/product, who would enjoy our most competitive product price and tiered special discount for substantial order. Last but not least, for specific markets, we prefer to operate as a co-brand with our clients, or offer NEW ENERGY's own brand products and services to dealers.
Q: What support do you offer to clients?
A: We can: provide product certification requirements for local markets; provide catalogs, technical manuals; co-exhibit with the clients in leading industry exhibitions; do promotion on the local market's media by our news release resources.
Q: How long is your Heat Pump delivery time?
A: Generally it is 1-5 working days if the goods are in stock. or it is 15-25 working days if the goods are not in stock, it is according to quantity.
Q: How long can I get the salesman's contact after sending the inquiry?
A: The customer service will check the inquiry message every day and match the right sales manager for every inquiry. The sales manager will contact you within 24 hours after receiving the sales leads. Please complete your email and contact number in your personal information so that we can contact you soon.
Complaint
