T/T West union.2. When will we get reply?
We ensure you fast response, fast service. Emails will be replied in 12 hours in working days, we can answer you in time.
3. How about the packing?
Net weight 25 kg in brown paper bag or knitting bag outside ,plastic bag inside.13 MT in the 20'FCL(iron oxide yellow);20 MT in the 20'FCL(iron oxide red/green/black/brown/blue/orange)Of course, if you have special requirements on them, we can do by your indications.
4. How to ship and delivery?
Transit could be DHL, UPS, TNT, FEDEX, EMS. For mass orders, it will be ship by air or sea
5.What documents you provide?
Usually, we provide Commerical Invoice, Packing List, Bill of loading, COA , Health certificate and Origin certificate. If your markets have any other special requirements, please kindly let us know.
6.How do you treat quality complaint?
First of all, our quality control will reduce the quality problem to near zero. If there is a quality problem caused by us, we will send you free goods for replacement or refund your loss.