Complaint
Welcome to China and welcome to Panzhi Lighting!
Zhongshan Panzhi Lighting Technology Co., Ltd.
is a professional manufacturer of lighting products.
Crystal lamp, down light, chandelier, wall lamp, table lamp, floor
Lamp and ceiling lamp more than 3 years,
CE certification, ROSH and SAA certification.
We are committed to providing high quality at the best price.
Adhering to the concept of "quality is the first life",
we are committed to the development of lighting in the field of home and engineering.
The introduction of first-class equipment, the implementation of quality management system, perfect after-sales service.
| 1. | Fast delivery and good quality. |
| 2. | Our own factory is competitive with trading companies in price. |
| 3. | OEM and custom design accepted. |
| 4. | Emergency orders can be produced overtime. |
| 5. | Different modes of transportation to meet your requirements (by Courier, air or ship). |
| 6. | Bulbs are guaranteed for 2 years. |
| 7. | Integral foam and exterior kraft paper cartons to protect light fixtures from damage. |
| 8. | When you come to the town, we will arrange a driver to pick you up, if necessary, we can book a hotel for you. |
| 9. | For bulk orders, we will use your own custom cartons. |
| 10. | Keep your business safe with CE, ROHS, BSCI and BIS certification and test reports. |
After-sales service
If you receive bad light, please contact us and we will provide you with the best solution.
1. How To Order ?
A: Step 1, please tell us what model and quantity you need;
Step 2, then we will make a PI for you to confirm the order details;
Step 3, when we confirmed everything, can arrange the payment;
Step 4, finally we deliver the goods within the stipulated time.
2.How is your package ? Can I give you my design ?
A:K=K five layer standard waterproof brown or white carton with foam for exparation .also design the package as you want, including the color ,logo and all details .
3.Are you factory?
A. Yes, we are factory. We have our own molding and producing workshops, including brass lost wax workshop, brass casting workshop, hardware workshop, lamp shade workshop and painting workshop. All things are controlled by ourselves.
4. Do you accept sample order?
A.Yes, we accept sample order. We understand that many clients need to get sample for quality check.but sample charge is required.
5.How to deal with the faulty?
A.First, our products are produced strictly according to the ISO quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
6.How to ensure product quality?
A: Our factory will inspect each lamp 4 times. At the same time, we have a professional quality control team responsible for checking and controlling all orders from raw materials to finished products. All products will undergo a high-pot test and lighting aging test .
7.:What is your payment terms?
A:40% deposit, 70% balance pay before shipment.
8.Is it OK to print my logo on the products?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
