Complaint
Q1. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Sample needs 3-5 days, mass production time needs 2-3 weeks if quantity is more than 200 pcs.
Q3. Do you have any MOQ limit?
A: MOQ. 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days arrive. Airline and sea shipping also optional.
Q5.How to proceed an order for our goods?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the quotation, we will send trade assurance order to email. Customer confirms the order and do payment.
Fourthly We arrange the production.
Q6. Whether you could make our brand on your products?
A:Yes. We can print your Logo on both the products and the packages if you can meet our MOQ.
Q7: How to guarantee the quality of your products?
A: 1) Strict detection during production.
2) Strict sampling inspection on products before shipment and intact product packaging ensured.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control syst and the defective rate will be less than 0. 2%.
Secondly, during the guarantee period. we will send new lights in the next order.
