Complaint
| Brand Name | ORION | |||
| Product Name | LED Emergency Bulb | |||
| Model | NE-01-E60-5W | NE-01-E60-7W | NE-01-E60-9W | NE-01-E60-15W |
| Power | 5W | 7W | 9W | 15W |
| Luminaire Flux(lm) | 423LM | 592LM | 766LM | 1273LM |
| Lamp Size | φ60mm | φ70mm | φ80mm | φ95mm |
| Light Source | SMD | SMD | SMD | SMD |
| Lummen Efficiency | 85LM/W | |||
| Color | White | |||
| Material | PBT | |||
| CRI | RA>70 | |||
| Beam Angle | 180 degree | |||
| Style | Emergency Decorative | |||
| Input voltage | AC85-265V | |||
| CCT | 3300K-6500K | |||
| Service Life | 25000H | |||
| Warranty | 2 Years | |||
| Certificate | CE,Rohs | |||
| Application | Living Rroom,Exhibition Hall,Shooping Mall,Clothing Store,etc. | |||
| Payment terms | By,TT,Westerm,Union,L/C,etc. | |||
5W 100pcs/CTN PACKING SIZE: 72.5*37*30.5 G.W./CTN: 5KG
7W 100pcs/CTN PACKING SIZE: 72.5*37*30.5 G.W./CTN: 5.3KG
9W 100pcs/CTN PACKING SIZE: 80.5*41*33 G.W./CTN: 6.3KG 1
5W 50pcs/CTN PACKING SIZE: 80.5*41*33 G.W./CTN: 8.3KG
Q1: Can you provide free sample?
A: Yes, the courier fee should be shouldered by your side.
Q2: What about the lead time?
A: Sample needs 2-4 days, mass production time needs 10-25 work days for order quantity.
Q3: Do you have any MOQ limit ?
A: Yes.
Q4: How's your warranty?
A: 1-5 years warranty based on different price range.
We will replace the products or accessories for our customers, if the damage is caused by our side not man-made.
Q5: Is it OK to print my logo on led light product?
A: Yes. It is ok .
Q6: What's ur payment terms?
A: Samples: Bank TT, 100% payment in advance.
Bulk order: Bank TT, 30% deposit and balance 70% settled before shipment.
Q7: What's ur After-Sale Service?
A: Quick reply on customers' questions; If anything goes wrong with the products'quality, we will replace for you free and undertake the shipping cost.
Q8: Can I visit your factory?
A: Sure, you are welcome.
Q9: Are you factory or trade company?
A: We are factory with more than 10 years experice in making LED indoor lighting.
We located in Hangzhou, welcome your visiting!
Q10: How to deal with the faulty of products?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%.
Secondly,We offer 0. 3-0.5% extra parts or products in ur order .
Thirdly, during the guarantee period , we will send new one .
Q11: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT for sample order . It usually takes 3-5 days to arrive. And mass quantity order will be shipped by air or by sea .
