Complaint
| Ezgoing VAPE 600Puffs Disposable Vape Starter Kits | |
| Material | Stainless steel |
| Pod Capacity | 2 mL Disposable Pen |
| Puffs | 800+puffs |
| Nicotine | 2% (20mg) 5%(50MG) Availble |
| Flavor | 16+ |
| Package | Russian, English |
| Battery | 400mAh Vape Battery |
| Weight | 27.5g |
| MOQ | Mix Color 500PCS |
| Package | Gift Box or Customized |
| OEM/ODM | Welcome |
1. Shipment methods: by UPS / DHL / FedEx Air express,
by special airline,
by Sea shipping, and so on..
2. The delivery time :
After payment confirmed,
Orders of Ezgoing brand vapes will be ship out in 24 hours
OEM/ODM orders, about 10-20 working days.
3. Air (Express) shipping normally take 5 - 8 working days ,
Sea shipping normally takes 20-35 working days,
varies as per destination countries and cities.
4. Any import charges or fees are the buyer's responsibility.
Sanvape factory was in Shenzhen of Chin ever since 2015, the world's manufacturing center of electronic cigarettes. As a pioneer in the e-cigarette field, we have been studying and exploring in this industry many years. We have a perfect production management system, our own independent R&D department and a prefessional team for after-sales service. We support OEM /ODM service, engaged to create top brand with our global customers and to enlarge customer's market by high quality product &best after-sales service.;
Q: Can you provide samples? How long does it take?
A: Yes, samples are available. A sample test is often our best chance to get to know each other, We have no reason to refuse this reasonable request. Once the order and payment is confirmed , the sample will be ship out within 3 working days.
Q: How do you ship the goods and how long does it take?
A: Usually by DHL, UPS, FedEx,TNT. It usually takes 3-6 days to arrive. By air,by sea are also acceptable.
Q: What are the Payment Terms?
A: We can accept T/T (bank transfer) for bulk order , and PayPal for sample order; or negotiable.
Q: Do you accept OEM/ODM orders?
A: Yes, of course. Strongly welcome customers to contact us for OEM/ODM order.
OEM including color/ Your LOGO/ packing style etc. AND We are experienced R&D team to protect your ODM program, we respect the originao product, we respect our clients, quality wins the world.
Q: Are your products conforming to our standards?
A: Yes,our products can pass the testings as you require, e.g. CE/FCC/RoHS ISO9001 etc.
Q: How do you control the quality?
A: We have reliable and strict quality control system,100% aging testing before packaging.Third party inspection are also acceptable.
Q. Can you accept mixed order or mix flavors?
A: Yes,no problem. Different model, different price. We are pleased to give you reasonable price as soon as possible.
Q:What's your warranty?
A: Warranty varies as per product:
The pod system & MOD system:
We offer a 6-month guarantee on battery, 3 months for atomizers.
The disposable vapes:
Disposable vapes are disposable consumer products, we will not return or exchange them, but we will provide returning defective goods.
If the product is defective, pls contact us in 3 days ,and asking for a after-selling service. We make sure that everything goes smoothly.
Q: Any discount possible if I place an order?
A: It depends on the specific situation of your order. Generally speaking, the larger the order is, the more discount we can give you. We always insist on giving customers our best price, best products, and the most considerate after-sales service.
Q: How to place an order?
First, pls send us the Link to get the price. After you confirm order details, we will send you a PI and inform you the shipping date then wait for your payment.
Q: How will order be shipped?
For bulk cargo, we have professional forwarders to ship by air; Welcome to use your own forwarders to arrange shipment;
For small orders ,usually we arrange shipment by DHL,UPS,TNT,etc.
